Contact Information

Email

support@ftfushion.com

Etsy Shop

Response Time

We respond to all inquiries within 24 hours

Returns Accepted

We want you to be completely satisfied with your purchase. If you're not happy with your wrapping paper, we accept returns within 30 days of delivery.

Return Conditions

• Items must be unused and in original packaging
• Custom or personalized orders cannot be returned unless defective
• Customer is responsible for return shipping costs

Return Process

1. Contact us at support@ftfushion.com with your order number
2. We will provide return instructions and address
3. Ship the item back within 7 days of receiving instructions
4. Refund will be processed within 5-7 business days after we receive the return

Refund Method

Refunds will be issued to the original payment method used for purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange a replacement or full refund at no cost to you.